SUPPORT

By Your Business's Side, 24/7

Operational continuity and the security of IT infrastructures are fundamental elements in supporting business. The need, therefore, is for a resilient, reliable, and constantly monitored IT infrastructure.

Based on our experience, we have designed a modular System Support offering that responds to various needs: from on-demand support for occasional needs, to proactive monitoring with standard management, up to continuous 24/7 assistance for situations where the IT infrastructure represents a fundamental strategic asset.

Thanks to a team of qualified experts and the use of cutting-edge technologies, we guarantee quick and effective interventions, ensuring maximum operational peace of mind in an increasingly complex and challenging digital context.

A modern offering that stands out for some fundamental peculiarities:

Proactive as well as reactive approach

We anticipate problems before they impact the business, through constant monitoring and preventive maintenance.

Availability modulated according to needs

Scalable services that perfectly adapt to the specific needs of your company, from standard support to 24/7 assistance.

Diversified specialist skills

A team of experts with certifications in the main IT areas, ready to tackle any technical issue quickly and effectively.

Use of advanced monitoring and diagnostic tools

Latest generation technologies to ensure timely interventions and optimal solutions in any circumstance.

OUR SUPPORT SOLUTIONS

Tech-Support

TECH-SUPPORT

Basic technical assistance to solve specific problems when you need it.
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Tech-Support Pro

TECH-SUPPORT PRO

Proactive monitoring and advanced support to ensure optimal performance.
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Tech-Support Advanced

TECH-SUPPORT ADVANCED

24/7 support for critical infrastructures with guaranteed response times and complete management.
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TECH-SUPPORT

On-Demand Support

Qualified Technical Assistance available when you need it.

THE SERVICE INCLUDES:

On-demand specialized technical support for remote assistance.
Support for daily IT issues.
Diagnosis and support for solving specific technical problems.
Support for updating and configuring systems.

BENEFITS:

Quick access to specialized skills when needed.
Low cost, quarterly fee, you choose the contract duration.
Ideal for companies with occasional support needs.

TECH-SUPPORT PRO

Proactive Support with Monitoring and Standard Management

Continuous monitoring, proactive notifications, and standard management for an always efficient infrastructure.

THE SERVICE INCLUDES:

Constant proactive monitoring of the IT infrastructure (systems, network, endpoints).
Immediate notifications to the customer in case of anomalies or potential problems.
Execution of standard management activities, such as installing security updates and patches.
Reporting on the state of the infrastructure and activities performed.
Scheduled maintenance interventions.

BENEFITS:

Prevention of potential failures thanks to proactive monitoring.
Reduction of downtime thanks to timely notifications.
Regular standard maintenance of the infrastructure included in the service.

TECH-SUPPORT ADVANCED

24/7 Proactive and Continuous Support

Complete and continuous support, 24 hours a day, 7 days a week, for maximum operational peace of mind.

THE SERVICE INCLUDES:

24/7 support service, 365 days a year.
Constant proactive monitoring of the IT infrastructure (systems, network, endpoints).
Immediate notifications to the customer in case of anomalies or potential problems.
Execution of standard management activities, such as installing security updates and patches.
Reporting on the state of the infrastructure and activities performed.
Scheduled maintenance interventions.

BENEFITS:

Maximum operational peace of mind for critical infrastructures.
Guaranteed response times and complete management.
All the advantages of proactive and continuous monitoring.