The Workplace Management model is an essential service that assists businesses in optimising their daily operations and maximising employee productivity.
Our Workplace Management and Model Office solutions are tailored to meet the needs of medium and large companies that want to relieve their IT department of the routine problems and complexities associated with workplace operations.
The activity is carried out remotely and on-site at your premises by specialised technicians who are ready to support you at any time.
Each service is customised to your needs in compliance with the ITIL standard.
Activities includes:
Purchasing, delivering, storing, assigning, disposing, and dismantling all workstation-related equipment
deployment in a transparent method for the benefit of the end-user
and antivirus patches to prevent potential cyber assaults and eventual data loss
management solutions to assist businesses in managing their costs effectively
for Service Request Management
between different company sites.
i.e., Video conferencing, Conference call, etc.)
All users will be able to have the assigned workstation standardised to substantially reduce malfunctions caused by incompatibilities between hardware and software – ultimately reducing variations in workstation performance, optimising and fully taking advantage of the asset’s features, and reducing downtime.
Our Workplace Management and Model Office service can be supported by a Service Desk that is operated by a dedicated and specialised team.
This provides a single point of contact for all computer system-related issues and requests – accessible through multiple communication channels regardless of the user’s location. Resulting in faster application processing and resolution of issues.
Users receive regular updates and notifications on the status of their support requests until the issues are fully resolved or their requests are satisfactorily addressed.
Our Service Desk focus primarily on ensuring end-user satisfaction. It serves as the sole point of contact for all queries providing valuable information to IT services management for decision-making about customer experience and behaviour.
